by Adam L Stanley | Jun 10, 2016 | Leadership, Relationships, Teamwork
I started to make this blog post one of my #SoapBox rants. It is in fact a topic about which I am passionate. Largely because I have seen really bad behaviors and would love to do my part to get rid of them. I’ve blogged about Trust, Empowerment, and Accountability, but never really dug deep into accountability. While I think many organizations are starting to do a really good job at defining expectations and holding people accountable, it is still too often the manager that is calling the tasks and managing the tough conversations. A few people have really argued that peers can play as active a role in this and they should. And I agree. So this post is about holding each other accountable, across silos and organizational hierarchies.
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There is a dirty little secret in many organizations that teams oftentimes don’t want to collaborate, driven perhaps by the idea that while we do a lot of our work in teams, we still promote individuals. If you follow the two-pizza rule and assume most teams are 8-10 members dispatched to work on a business need, in a given fiscal year probably 1-2 of those people (at most) will get advanced. If you’re in the 7-9 who don’t get advanced and that keeps happening, you might eventually become a bit disgruntled about the idea of constant team-building.
Here’s the other problem with teams besides the motivation aspect: how they’re run. Oftentimes, teams are very driven by process — which is a good thing, as it sets rules and expectations for how the work will get done — but there’s a large concern over who owns the process, i.e. the team lead. This is also good in one respect (accountability), but bad in another — and ironically, it’s also accountability.
I saw this recently in an organization. One of the leaders designed a portfolio dashboard for project management in his group. It was pretty awesome — there was easy-to-access, intuitive information about timelines, budgets, due dates, and roles. Here was the problem: the tool was created by someone not responsible for creating that tool based on the operating model and org structure (it should have been the PMO). Because the team wasn’t getting what they wanted from the PMO, they did an end-run and created a better solution. Of course, this type of action can lead to a decent amount of politics and finger-pointing over responsibility, as opposed to a focus on being the most productive we could be.
Sadly in many cases, the way we structure teams is typically representative of the way we structure whole organizations. Hierarchy defines decision-making authority in the most formal sense. Since hierarchy may never die — despite what we’ve been told about millennials — we should, in a way, get used to this.
Think for a second about how ineffective this can be. You’ve probably seen this cycle a dozen or more times in different jobs you’ve had, but here it goes: an employee escalates an issue to a team manager, who then must go and talk to a peer manager. The peer manager has to go talk to the employee, who presents his/her perspective to the peer manager — who now has to go back to the team manager and explain the perspective. The team manager can now go to the employee. It’s like a massive version of reply all chain threads, but in real life and not in your inbox. It kills time and saps productivity, and yet, that’s typically how we deal with team management and issue escalation.
Escalations and circles of perceived accountability should be the exception and not the rule. I think of my work this way: 95% of real change comes from the direct reports of my direct reports. They do the actual work. I should be focusing on strategy and growth. If I’m spending all my time quashing escalations, we’re all in a free fall.
There’s a potentially better way to run teams, though: universal accountability.
The basic principle is simple, but very hard to execute: anyone on a team can hold anyone else accountable if it’s in the best interest of the team. And yes, that means you can cross hierarchical lines and call out someone that outranks you.
In a post on the Harvard Business Review blog, “The Best Teams Hold Themselves Accountable”, Joseph Grenny summarized a theory based around this series of logic:
- In the weakest teams, there is absolutely no accountability: You’ve probably seen this a few times wherever you work, or in previous jobs.
- In mediocre, middle-of-the-road teams, the boss/team lead is the source of accountability: This team might get a few things done, which is good, but there’s a tendency towards HIPPO Management (highest paid person’s opinion) and other flaws of ideation.
- In high-performing teams, peers manage each other: This is hard to arrive at because of how people tend to contextualize bosses and hierarchy, but actually drives the best results.
How can you apply this to your team?
Focus on team composition a lot more
You need to think a little more thoroughly about team composition. Oftentimes teams are thrown together based on a few silos that have ownership of a product or service or project. There can often not be much thought given to who’s involved and what role they’d play. As a result, you have a random smattering of individuals and a team lead. That team could come together and achieve some great business results, but I wouldn’t necessarily throw $20 on that happening in Vegas. It’s more likely that role confusion will lead to overlapping responsibilities, which will lead to team members chasing their tails, and ultimately the team lead will be on the hook for the flaws.
2. Hire the curious as much as (or more than) you hire the smart
Universal accountability will tend to work better on teams with a high degree of self-awareness and curiosity, as those teams are more willing to embrace changes to conventional team management models. Cass Sunstein, a professor at Harvard Law, has written and spoken extensively about what makes teams smart or dumb — and while he embraces universal accountability, he admits the bigger driving force of a successful team is ‘C-Factor,’ or the ability to embrace new ideas while working together. Hire people that are comfortable with change and ambiguity as long as they are learning. Hire the curious.
3. Reward problem solving without escalation
Perhaps as importantly, publicly scorn premature or unnecessary escalations. When I was a kid, my parents often told me “everyone hates a tattletale”. Of course, they did not mean to say I should never tell them if something awful happened to me. They simply wanted me to learn to self-heal and self-resolve conflicts as much as possible. Little did I know then they were teaching me a life lesson. The more you can solve problems direct with the source, the more effective you will be. Celebrate the problem solvers.
4. Model the behavior
You likely have issues with your peers as well, and your frustration is very visible to your teams. Show them you hold your peers accountable and they are more likely to model this behavior with their peers.
In an average day, you will only have so many productive hours outside of meetings and required client events, so you need to make the most of them. Every hour spent dealing with someone else’s drama or problems is an hour you could be driving value. Try to build a culture of universal accountability and see how much more you can get done.
Ever been on a team where Universal accountability was the norm? Could it work in YOUR organization? As always, I would love to hear your thoughts.
Be well. Lead On.
Adam
Related Posts:
Defining the Perfect Employee – Top Traits Series
Trait 1: Hard working AND talented
Trait 2: Pride in work product
Trait 3: Fun to work with
Investing in talent for the long-term
Adam L. Stanley Connections Blog
Technology. Leadership. Food. Life.
AdamLStanley.com
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by Adam L Stanley | May 6, 2016 | Leadership, Relationships, Technology
Don’t ask for a seat at the table. Claim it!
Stop it. Just stop.
10 years ago, when IT was still an enabling function for most companies, you’d attend trade shows and conferences and there were seemingly endless discussions about “getting a seat at the table.”
Five years ago, this conversation was relevant for many companies that were recognizing the importance of technology to the business — but still not believing CIOs could actually drive the change.
Today, more and more I meet CIOs that are business leaders and run IT. This is a good thing!
But the next step is crucial. Now we need more CIOs and their direct reports claiming their seat at the table so that companies can do more internal promotion and less external recruitment.
But many CIO-chain reports still don’t know how to claim that seat at the business decision-making table. And my soapbox is for these leaders.
The short version: If you want to be relevant, you must be relevant. Do you know the business deeply and are you clear on the key things you can do to grow revenue, improve profitability and drive results? Make sure you do before you try to pull up a chair at the table!
Here are a few tips for those trying to claim their seat:
Stop trying to be the controller and be a partner
A “corporate IT” function focuses too much on rules and restrictions. It’s where business process can often bury actual business results. It doesn’t ask good business questions, and it tells business leaders what they must do, not how they could do. This leads to business leaders consulting with IT only when they have to, and not when they want to discuss strategy.
How to fix: Go watch HBO’s Silicon Valley Season 3, Episode 2 for a laugh about how “IT guys” talk to “sales guys.” Then come back here and realize this: hardcore business decision-makers want conversations and presentations in terms of actionable results — and they want them in their vocabulary, not yours. If you want a seat at the table, start by thinking about your limitations process-wise. Then invert those limitations into what can be done and re-focus your presentation ideas that way. No executive wants to hear a bunch of process tech-speak about neural nets or back-ends. They don’t really care. They want to know how results will be achieved. So you need to provide that context. That’s partnership, instead of a roadblock. Roadblocks don’t typically get the seat at the table.
Have a point of view
In line with the above, one of the potential reasons for my success getting to the table may be the fact that I frankly don’t know all that much about the details of technology. Please don’t ask me how to build a server or write code. There are so many people who know much more than I ever will. That is ok. Leadership isn’t about knowing everything; many managers miss this point. Leadership is about knowing how to drive decisions and results, and who to engage on each topic that is the subject matter expert there.
How to fix: Have a point of view about how technology drives value for your business, helps you engage with clients and colleagues, and wins work. Bring to the table your perspective of how technology is changing your industry.
Know the business and speak the language of the business
I often joke with my teams that every one of my colleagues I meet in the hall has a figure above their head. The figure represents the particular contribution to EBITDA of their service line or division. In order to effectively communicate your contributions, you must be able to make your argument in business terms — not in technology terms– quantifying the value of your proposed involvement in fulfilling the company’s strategy.
How to fix: Understand the mission of your company, but also understand the two sides of strategy. What do I mean by that? There’s a “big speeches” strategy, where a CEO tends to speak in aspirational words and concepts. That’s for public consumption, the media, and regular employees. Then there’s the strategy the CEO discusses with his/her top lieutenants, which tends to be more specific and focused. You need to understand both sides, because you need the aspirational terminology — that vets you to be a major leader and outwardly face new groups of people — but you also need to know the real deal from the closed door meetings. We talk about “code-switching” in society a lot, and it’s crucial in business. You need to be able to quickly switch back and forth from PR-facing top leader to organizational execution internally. They are different languages.
Sell the business
Never forget that every employee of any company must focus on the end customer. Every one. So, maximize every chance you have to tell someone about the company, its products or services. Try to seek out mentors amongst the business development or client account teams that can teach you how to sell the story. Your first job is to run technology, but wouldn’t it be great if a dinner conversation at a charity event you attended led to a new client?
How to fix: This one is blunt, but simple. If you want the seat at the table or the higher salary, you have to sell or be tied to the bigger clients or deals. Those are the people that get the seats first and keep them in most companies. You can make arguments that it shouldn’t be that way, but it is — and will be for a long while still.
Be social
Business is inherently a social enterprise. Relationships are built over coffee, drinks, and being in the trenches during critical projects or incidents. Because you are in technology, you will spend much of your time in the trenches with other technologists. That is great. Getting to know your teams is important. But be sure to spend some time with the colleagues in the business. Be sure there is balance as you don’t want them to think you are just the party guy or the smoozer!
How to fix: Become comfortable with ideas opposite from your own and stop spending time with people just like yourself. The more relationships you build, the closer to the power vortex you can get.
Claim your seat today.
You’ve tried to communicate the value you bring to the company, but executives at your company just don’t get it? Speak Up. Challenge yourself to be more social, to get to better know the business, to sell the business. Have a point of view and make it known. Don’t ask for a seat at the table. Claim it!
Always remember: Business leadership tends to be driven by measurement, value, and relationships. If you understand your value and the corporate value prop, that’s Step 1. Great. If you understand measurement as a whole and how your company tracks and measures goals and KPIs, that’s Step 2. Awesome. If you invest time in building relationships in and out of work — hitting goals, but also networking and schmoozing and putting yourself in front of the key stakeholders — that’s Step 3. Now you’re ready to claim a seat at the table.
As always, I would love to hear your thoughts.
Be well. Lead On.
Adam
Related Posts:
Defining the Perfect Employee – Top Traits Series
Trait 1: Hard working AND talented
Trait 2: Pride in work product
Trait 3: Fun to work with
Investing in talent for the long-term
Adam L. Stanley Connections Blog
Technology. Leadership. Food. Life.
AdamLStanley.com
Follow me on Twitter | Connect with me on Linked In | “Like” me on Facebook
by Adam L Stanley | Apr 14, 2016 | Leadership, Relationships, Teamwork
Find the right “fit” for the role
“If you read the papers, you’ll see that people are hired for what they know, and they’re fired for who they are. Hiring for knowledge is a mistake management makes all the time.” — Unattributed, World 50 Member
So, I heard it again the other day. What, you ask? I heard the famous “he just wasn’t a good fit” for the team. The problem is, I get it. But that word has always driven me crazy because it was often used to deny people of different racial, religious, and gender backgrounds from roles. “Not a good fit” meant not part of the same country club or socioeconomic circles. But, as much as I hate the word, “fit” does matter. But in my case, I choose to define fit as having similar character and values. Character and values transcend race, gender, religion, etc. — and they are very important in hiring decisions. The fact is, outcomes are greater when you hire employees with values in sync with the values you hold as a manager, and more importantly, with the general values of the company. You are adding valuable people and you want them to be happy, engaged, and aligned.
Why this matters
Lots of really smart and really successful people talk about this yet some of the lowly C-suite mortals like me often neglect it.
Sir Richard Branson, billionaire mogul of Virgin Group: “If you can find people who are fun, friendly, caring and love helping others you are on to a winner. …. Personality is the key.”
Elon Musk, founder of SpaceX and the increasingly ubiquitous Tesla car: “[My biggest mistake is] weighing too much on someone’s talent and not someone’s personality…it matters whether someone has a good heart.”
These men are incredibly professionally and financially successful, as are their organizations. They recognize that values tie to performance. In fact, character and values oftentimes tie back to a new hire’s attitude. Mark Murphy, the author of Hiring for Attitude, conducted a study based on 20,000 new hires. He found that roughly half failed within the first 18 months on the job, and 89% of those failures came from problems related to attitude.
Amazingly, that same percentage — 89% — has been tied to hires not working out due to cultural fit in another study.
Character and values set the culture of an organization. Character and values drive the attitude of an employee.
See how this is crucially important?
Of course, hiring for character and values is tough, and it’s understandable why so many people do not intentionally do so. The way most companies set up headcount protocols means that when a role is open, a crucial metric becomes “time to hire.” When you combine the regular daily responsibilities of HR and hiring managers, you can have rushed processes based on video screens, 30-minute interviews with mostly generic questions (“What’s your biggest weakness?”). Furthermore, applicant tracking systems weed out potentially good candidates based on keywords and character does not always come through in print or catch phrases. Hiring for character and values takes time, and time is our most precious asset.
So, is it achievable?
How can you hire for Character and Values
Here are some quick tips:
Use LinkedIn recommendations.
I look closely to see what people have said about a key recruit. How does he or she lead, make decisions, and team with others? Is there a high level of energy and passion in her effort? I look for works like “trust”, “integrity”, and “fun.” If they do not have any, ask for references from a broad group and ensure you get detailed feedback on character and values. References are hard because they’re very curated — obviously if a past manager didn’t like an employee, he/she probably won’t post that on LinkedIn because of professionalism. (And if he/she does, the employee has the option not to show it publicly.) But looking at crucial words is valuable.
It’s ok to have a social component of the interview process.
Doesn’t have to be drinks, but if you are going to be in the trenches with someone, you must spend time with them outside of the office. Over coffee. A breakfast. Drinks. Plan, within HR rules of course, an interaction outside of the office where the plan in not to talk specifically about the company for which you are hiring. Talk about what matters to the potential employee. What makes him or her happy?
Ask probing questions about the “how”.
Resumes and bios often highlight the “what” and I find it surprising when interviewers spend half or more of an interview asking for a restatement of what is clearly written. I want to know how you delivered something as much as I want to know what you deliver. John Wooden is one of the most successful coaches of all-time in any sport — nine NCAA titles, 88 straight wins at one point — and a major psychological research study done around his processes showed that he overwhelmingly focused on the “how” as opposed to the “what.” Again, model success — it can work in hiring.
Always ask what they disliked.
It’s tough, and yes you will get canned answers sometimes. The famous “I just hated that guy that did not work to my level of expectations. It is hard for me to deal with people who have less of a work ethic”. BS. We all read that same book. I REALLY want to know who or what you didn’t like. If a lot of what you DO NOT like exists in my company, we would both be miserable if you join me. You would not be happy and therefore your performance would be subpar and thus I would not be happy. Work is a two-way street: you get money in exchange for performance, but the performance is within a context of co-workers, clarity of information, job description, skill set, and more. If you know you’re not a good fit for certain types of offices or organizations, be honest about that. You hurt everyone — from yourself to future co-workers — when you try to fit a square peg in a round hole.
Have them meet their peers.
For some reason, early in my career I came to expect to meet several peers during the interview process. They were interviewing me as much as I was interviewing them. As I advanced, I noted that these kind of interactions became more sporadic. If you are hiring, make sure to add a couple of peers to the interview schedule. If you are contemplating joining a company, demand to speak with your peers. Quick story about this from a collaborator of mine: after business school, he interviewed for a job based in Texas. He met a few (2-3) of the Texas-based team. Within a week or two of starting the gig, though, he realized he pretty much only worked with the Seattle-based team of the same company. They had barely met him and had no context for him, and he was sitting 1,200 miles away from them. That creates reduced productivity and bad teams, which shouldn’t be a goal for anyone. So meeting peers is important, but make sure they’re meeting the right peers.
Obtain senior buy-in
This comes up in any business article, of course — you have to make sure there’s senior buy-in on any major decisions in an organization. Hiring is maybe the most major decision; it’s half your money going out, and your people are your greatest strategic advantage. Hiring can sometimes be ignored by the top executives — they view it as the domain of HR or specific hiring managers, and because it’s harder to measure, they don’t focus on it as much. Hiring needs to be a focus of your executives. They need to be regularly telling people around the org what culture, values, and character traits they want to see. It needs to be commonplace for a C-suite leader to tell a middle manager what values should be in the company. Otherwise it becomes the domain of specific silos, and finance has a certain type of employee vs. marketing with another vs. Ops with another. Then when those teams need to collaborate, it can be a mess. You’ve seen it. I’ve seen it. And you can avoid it by aligning around character and values.
I’ve spoken about the perfect team traits and the importance of thinking of every employee as allies on a tour of duty. If you are going to make a significant hiring decision, bringing on another comrade on the tour, why not spend the extra time to make it the right decision. Hire for “fit” for character and values. You will be happier. they will be happier. And, the company will benefit for the extra time you took.
As always, I would love to hear your thoughts.
Be well. Lead On.
Adam
Related Posts:
Defining the Perfect Employee – Top Traits Series
Trait 1: Hard working AND talented
Trait 2: Pride in work product
Trait 3: Fun to work with
Investing in talent for the long-term
Adam L. Stanley Connections Blog
Technology. Leadership. Food. Life.
AdamLStanley.com
Follow me on Twitter | Connect with me on Linked In | “Like” me on Facebook
by Adam L Stanley | Dec 31, 2015 | Leadership, Life, Quotes and Inspiration, Relationships
I Don’t DO New Year’s Resolutions
My friends and colleagues that know me well know that I don’t believe in New Year’s Resolutions. Sure, I want to be healthier, work out more, make more phone calls, blah, blah, and blah. But why tell everyone that each January when life changes too frequently for those kind of commitments. Last year, I drafted a list of five simple things people could resolve to do instead of their normal lists. And I stand to that. I would love to hear whether you tried any of them. (See here if you did not read that post.)
This year, instead of a resolution, I decided to document something much more important.
My Personal Ten Commandments
I got this idea from a book of ideas I received from a professional organization I have just joined. And I think it is brilliant. Your life will change. Your job will change. Your circle of friends will evolve. But your core values and principles should be consistent. And while you may compromise on compensation, title, which restaurant to dine at or movie to see, there should be certain things about which you refuse to compromise. Here are my personal 10 Commandments. I would love to see yours!
I. I will put life before money
Money is helpful in life but it is not life. I enjoy the fruits of my career, but do not be deceived as I would rather have nothing than sellout my core values. I will not devote my life to the pursuit of money, popularity, prestige, or social status. I will not envy someone else’s worldly goods, personal or professional reputation, achievements or any temporary success.
II. I will be my authentic self.
Regardless of how successful someone might seem, trying to emulate that person will not make me equally successful. Yes, that jerk has made it to a high point in his career. But I am not a jerk. I do not want to be a jerk. And if being a jerk is required to get to that next step, I will accept my ceiling happily.
III. I will never use religion to justify intolerance
I am unashamedly and apologetically a Christian. My beliefs influence how I act and how I make decisions. However, my beliefs are personal and should never be used for hate or harm. I expect the same from others but sadly this has not been the case, especially of late.
IV. I will never lose sight of the big picture.
Details are important, but too often relationships are hurt, jobs killed, and wars lost because people lost sight of what really mattered. I will endeavor to always see the forest AND the trees.
V. In all that I do, I will strive for high quality
I must continually look to improve on old models and practices, working to dedicate myself to being the best that I can be, everyday, in whatever activity or cause to which I find myself attached.
VI. I will love, honor, and cherish those that nurtured me
The purpose of life is to gather the wisdom of the ages, add your individuality and change the world. Try to make it a better or at least a more interesting place. H Wexler
My mom and dad, my sister and my best friends. My mentors Ken P, Louis R, Mike E, Jack W, Adam S, Dan K, and on an on. You mean so much to me and have taught me so much. I learned from you and for that I thank you. I hope to provide similar nurturing to future leaders.
VII. No one is better than me and I am no better than anyone else
Do not treat the lives of other people as less valuable than your own. Ever. No matter how right you may feel. Start with the premise of equality and then try to find the perspective of the other side. I am saddened by the hatred in the world today largely caused by people forgetting the one rule that exists in all major world religions. Treat others as you want to be treated. Do not be prejudiced. I will always try to get to know the individual and not judge him or her by a race, religion, or other characteristic.
VIII. I will allow individuals to drive their destiny and take responsibility for their decisions
I blogged on this recently with a focus on senior leaders. But the principle applies to everyone. If you allow people to make as many decisions about their own lives and circles, they will be better equipped than you. And, they can learn from their successes and failures.
IX. I will be honest and fair
A white lie is a lie. Misleading people is like telling a white lie. Hiding key elements of a complete story is misleading people. I will strive to be as honest and true as possible, managing truth that could hurt people effectively but never hiding the truth to avoid difficult conversations. I will not cheat or exploit people. I will not always be polite or politically correct, but I will be respectful.
X. I will laugh at every opportunity, and with as many people as I can.
Laughter gives us distance. It allows us to step back from an event, deal with it and then move on. –Bob Newhart
So, that’s my list. What’s yours? Have a wonderful, relaxing as you want it to be, fun as you’d like it to be, New Year. And thank you for your continued connection.
Be well. Lead On.
Adam
Related Posts:
Who Am I?
Expectations of Leaders at all Levels
Khalil Gibran on Leadership
Lessons from Henry V
Also check out:
“To Be Happier, Write Your Own Set of Personal Commandments” by @gretchenrubin on @LinkedIn https://www.linkedin.com/pulse/20131129204900-6526187-to-be-happier-write-your-own-set-of-personal-commandments
Adam L. Stanley Connections Blog
Technology. Leadership. Food. Life.
AdamLStanley.com
Follow me on Twitter | Connect with me on Linked In | “Like†me on Facebook
by Adam L Stanley | Dec 14, 2015 | Leadership, Relationships, Teamwork
You are the leaders of this organization and hold the keys to success.
At the heart of any mission is talent. Whether building the new rocketship to take us to Mars, raising money for a charity, designing a new service online, or working to be the best manufacturer of the latest series of widgets, talent matters. Which is why it is part of so many of my blogs and why I want to quickly share some thoughts for leaders. This one is targeted to leaders that are at the director/senior manager level, typically CEO – 3 layers. In my org, this would mean people that report to my direct reports. Beyond that, I think they could really be considered for any leaders of teams.
The crux of the message is this: You are the leaders of this organization and hold the keys to success. When given a role as a leader, you must immediately transform yourself from an individual contributor that must manage up, to a leader that must manage up, down, and sideways. And, from time to time, you will need to transform again as peers and managers change significantly, or you go to a new company. In many ways, the global leadership team (my directs) need to serve in the capacity of “Chairman and CEO” of the company we are building. They need to be the ones setting the strategy, selling the vision, and building the dream. But if the next layer down is not willing and ready to be the “President and COO” of our company, the dream can never be achieved.
People may think that I want the directs of my directs to be “empowered”, “trusted”, and held “accountable” because that is the right thing to do for team engagement. Bullocks. Yes, its good for the teams to be treated with respect in this way. However, it is not purely altruistic that I form teams in this manner. The fact of the matter is, our mission DEPENDS on this. We simply cannot be successful if leaders at all levels do not step up to the challenge they have been given to drive change independently. The directs of my directs, I call them the XLT, run our business. That means we expect a lot of them and, likewise, they should expect more from us. So, I wanted to share some thoughts on leadership and my expectations. I am sharing these with my team as well as with my friends here in the online world.
What we expect from you as a manager
- Ownership of transitions Remember back when you were in grade school? Don’t worry, I don’t remember much either. However, I do remember that each new year was a new adventure pretty much directed by my teachers. They showed me how my last year’s learning tied to the new year. They led exercises to introduce me to my new classmates, courses, and books. But in the corporate world, on our mission, we do not always have that luxury. And, frankly, the higher up you go, the less assistance you will get with transitions. Things move faster and are not always as structured as grade school. That means you are in some cases you will be leaving behind responsibilities to take on new ones before fully completing your prior responsibilities. As leaders, you are expected to manage transitions, ensuring that your responsibilities are not only well in hand but all key stakeholders are informed of the change. This is a critical mission success factor.
- Setting expectations I was the News Editor of my college newspaper, Student Life, at Washington University. At the beginning of each editorial cycle, I worked out a set schedule of articles our reporters were expected to write, with dates they were due and no leeway for being late. For a newspaper that came out twice a week, there was only so much flexibility. But the MAJORITY of corporate decisions are not actually this tightly time constrained. So, leaders must help manage expectations. You know your workload, skillsets and available tools better than anyone else. And you are a leader. If you get a request to drive something, you must set expectations. When should I hear from you and how often will you provide updates? Where does this fall within your priority list? Are you not the right person for the job? If you do not set expectations appropriately, the best possible outcome is that you unwittingly meet expectations set by someone else. The worst case is that the expectations that were set were completely unrealistic and you will fail.
- Communication to your teams and peers – Every day, I think about what I want to wear to the office. That is perhaps the only decision I make each day that does not require input from others. Even that one is influenced by others based on conversations I have had about a particular type of shoes (“Adam is the only c-suite exec here that has a pair of Blue shoes”) or my choice of casual or formal business attire (“still wearing a tie, eh, Adam?”). But in a fast-changing, active decision environment, communication is critical. Especially during times of change and transition, our colleagues need to hear from us much more. Decisions are being made that impact lives, impact our clients, impact the markets and how our competitors react to us. We can get into a trap of having so many meetings and conference calls that we forget the basics. Pick up the phone. Reach out to someone for coffee. Write a personal thank you note.
- Driving independently In order for any organization to deliver effectively the massive change programs underway in a competitive environment, we must hold our leaders accountable for driving independently. We must empower them to make decisions without funneling every action through hierarchies. We must trust them to get done their component of the work. And we must hold them accountable for delivering and punish/reward them based on agreed expectations. I blogged on this a while back (See Blog and a poster with these three words in on most of my team’s desks. We must expect XLT leaders to deliver on change programs with less direct intervention. Clear objectives set up front, guidance and support when needed, and recognition/credit when complete. The mission depends on this, as every hour spent by me working on a component of the mission is an hour I cannot sell the dream, build the vision.
What you should expect from your manager
It is easy for senior level executives to set expectations on their subordinate leaders. However, we must recognize that relationships go two ways. If I truly want my leaders to act a certain way, managing transitions, communicating to their teams, and driving independently, my leaders must be able to expect certain things from me.
- Support for this process, including patience and understanding as they build plans, outside assistance if justified, and help identifying the right person to whom you should transition if needed.
- Leading by example when it comes to communication and team engagement.
- Unless you lead them to conclude otherwise, your manager should trust your judgment and be reasonably accepting of the expectations you set.
What are some expectations you have of your leaders and how have you seen them help your mission? Is your manager providing effective space for you to grow as a leader?
Be well. Lead On.
Adam
Related Posts:
Investing in talent for the long-term
Expectations of Leaders at all Levels
Khalil Gibran on Leadership
Lessons from Henry V
Adam Stanley
Adam L. Stanley Connections Blog
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In a post on the Harvard Business Review blog, “The Best Teams Hold Themselves Accountable”, Joseph Grenny summarized a theory based around this series of logic:
Be social
II. I will be my authentic self. 
